Horizon has an ethical obligation to protect our clients’ health, property and peace of mind from pests.
This obligation includes integrity, competency, honesty, confidentiality, and an interest in public safety. Fulfilling this obligation promotes and preserves your confidence in the work we do. In recognition of this obligation, we hereby promote and proclaim these rights for our clients:
- You are entitled to be treated with courtesy, professionalism and consideration at all times by your pest management consultant, technician and any other personnel from Horizon.
- You are entitled to have your time respected and appointments kept in the time frames promised.
- You are entitled to a technician capable of handling your pest problems competently and diligently, in accordance with the highest standards of the pest control industry.
- You are entitled to have your questions and concerns addressed in a professional and timely manner and to have your telephone calls returned promptly.
- You are entitled to your technician’s highest professional judgment and undivided attention while they are at your home or property.
- You are entitled to a technician that stays current with the industry’s standards and techniques through continuing education and state licensing.
- You are entitled to a pest management consultant and technician who are thorough in his or her reporting and will not knowingly understate or overstate the significance of
- You are entitled to a pest management consultant and technician who will not disclose inspection results or client information to other parties without your permission.
- You are entitled to information regarding the pest status of your home or business.
- You are entitled to have your pest management consultant explain at the time of inspection what our fees will be and the manner and frequency of service and billing.
- You are entitled to have your home and property treated as if they were our own.
- You are entitled to have you and your property treated as if you were a member of our family… Horizon, let our family take care of your family!